Contact Us
Store & Shop: (406) 422-4143
Email: mail@helenavalleyace.com
Hours of Operation
Monday through Saturday: 7:30 am to 7:30 pm
Sunday: 9 am to 6 pm
Holiday Hours:
Closed New Years, Easter, Thanksgiving, Christmas
Open 9 am to 5 pm New Years Eve and Christmas Eve
Return Policy
How to Return:
You may return most items within 30 days from the original purchase date as long as the item is unused, in like-new condition, and in the original packaging. In each case, you must provide all paperwork, including product instructions or information and your packing slip/receipt, and any parts and accessories. You should also bring a valid photo ID. If it is 30 days or more from your original purchase date, please contact the manufacturer directly.
Return Exceptions:
30 Day Return Policy does not include Gift Cards or Fuel-Powered Equipment. If you return merchandise that was purchased in whole or in part with one or more Rewards, the Reward(s) will be forfeited.
- Gift Cards cannot be returned for any reason.
- Fuel-Powered Equipment (such as grills, tillers, edgers, mowers, string trimmers, blowers, tractors, generators, chainsaws, snow blowers, as well as all other gas powered equipment) may be returned within 30 days of the date of purchase, with original receipt, provided that it is unused, in like-new condition and in its original packaging. Fuel-Powered Equipment cannot be returned once fuel or oil has been put in it, even if the equipment has been drained of these materials. If you put fuel or oil in the equipment you will need to contact the manufacturer regarding any product issues. The manufacturer will handle your claim in accordance with the manufacturer’s policies. Authorized service center information can be found in the owner’s manual or contact Customer Service at 1-866-290-5334 to obtain location information for service centers. Note that appropriate maintenance and use of your equipment is required to ensure manufacturer’s specified warranty is not voided.
- Clearance items are final sale.
- Hazardous materials and products that use hazardous materials, such as flammable liquids or gasses may only be returned to your local Ace store.
- We reserve the right to limit paint returns at our discretion in the event of suspected fraud or abuse.
If you wish to return a Delivered, Assembled and/or Customized Item:
- Tinted liquid interior or exterior paint is a Customized Item.
- Tinted paint orders placed on acehardware.com are final and cannot be returned, refunded, or exchanged for a new color. On-screen and printer color representations may vary from actual paint colors, and Ace cannot honor returns or exchanges for digitally misinterpreted colors.
- Delivered, Assembled and/or Customized items should be returned to the same local Ace store from which it was delivered, assembled and/or customized.
- Your local Ace store may charge a re-stocking fee of 15%, minimum of $20, for an item that has been assembled and returned but is not damaged or defective.
- If you received the proper item that was not damaged or defective, you may be charged a $15 pickup fee. You will not be reimbursed for the original delivery fee, if applicable.
- If you wish to return a Delivered, Assembled and/or Customized Item that Ace incorrectly fulfilled (for example, the wrong color, model or item), or if the item is damaged or defective, return the item(s) to the same store from which it was delivered, assembled and/or customized.
If you wish to return a STIHL product:
STIHL products MUST be returned to the original store purchased/picked up from. STIHL products cannot be returned after seven days from purchase date or if they have been used.
Happy Hardwaring Helena,
Valley Ace Team